F. A. Q.'s

Ordering, Payments, Refunds and Returns & Shipping

How can I place an order?

• You can place an order directly on our website through our online store. Simply add items to your cart and follow the checkout process.

 What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

 Can I change or cancel my order?

• If you wish to change or cancel your order, please contact our customer service team as soon as possible. We can accommodate changes before the order is dispatched.

Shipping and Delivery

• What shipping options do you offer?
• Shipping & Handling is charged at £5.95 from £0.00 - £34.99. We offer Free Tracked Insured Shipping on orders over £35.00 , delivery times may vary based on your location.

How can I track my order?

• Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Returns and Refunds

What is your return policy?

If you're not satisfied with your purchase, you can return it within 14 days for a full refund or exchange, as long as the item is unused and in its original packaging.

How do I initiate a return?

• initiate a return, please contact our customer service team for instructions on how to send back your item.

 Product Information

Do you offer any guarantees on your products?

• Many of our products come with a satisfaction guarantee. Please check individual product details for specific warranty information.

 Customer Support

How can I contact customer support?

• You can reach our customer support team via email at enquiries@lifes-better.co.uk or through our contact form on the website. We aim to respond within 24 hours.

Additional Questions

Can I sign up for newsletters or promotions?

• Absolutely! You can subscribe to our newsletter at the bottom of our homepage to receive updates on promotions and new products.

Do you have any special offers or discounts?

• We frequently run special promotions and discounts. Check our website regularly or subscribe to our newsletter to stay informed

Shipping Questions 

When will my items be shipped?

• All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3 to 5 days of payment. We will notify you by email when your items have been shipped.

When will I receive my items?

• For our retail and giveaway items, please allow up to three weeks. As they may be shipping from different countries.

Where are my items coming from?

• Although our fulfilment house is in the UK Some of our speciality items are located in other countries e.g., Germany, France America and China.

Will my items be in one package?

• For logistical reasons, items in the same purchase may sometimes be sent in separate packages. Even if you have specifically requested combined shipping. Please keep this in mind when receiving your deliveries.

If you have any other questions, please do not hesitate to contact us At enquiries@lifes-better.co.uk